--- title: "Why EFROS vs Traditional MSP | Executive Comparison | EFROS" description: "Traditional MSPs keep systems running. EFROS reduces cyber and operational risk. Executive comparison across SOC, identity, email, endpoint, backup." canonical: https://efros.com/why-efros/ --- - [Home](https://efros.com/) - /Why EFROS ● EXECUTIVE COMPARISON # Traditional MSPs keep systems running. EFROS reduces cyber and operational risk. A side-by-side comparison for executives deciding whether to stay with a traditional MSP, add a separate MSSP, or consolidate under a single accountable contract. [Compare Your Current IT Model →](https://efros.com/free-security-assessment/) [Book Executive Assessment](https://efros.com/book/?type=executive-assessment) ● Two operating models ## Most managed service providers run your tickets. We run your risk. Traditional MSPs deliver ticket management. EFROS delivers risk operations. The difference shows up in board reporting, insurance renewal questionnaires, and the morning after a real incident. Traditional MSP Ticket queue ### Reactive support You submit a ticket. You wait. You escalate. - INC-841Outlook not syncing on 3 laptopsOPEN - INC-842Printer offline (3rd floor)WAIT - INC-843M365 license renewal neededOPEN - INC-844Wi-Fi slow at warehouseOPEN - INC-845Ransomware alert from EDR?ESC. You manage the vendor list. You triage the queue. You explain what's urgent. The MSP fixes what breaks. EFROS Command center ### Risk operations We run your risk. You see the dashboard. SOC Endpoint Backup Cloud Identity Reporting EFROS holds the contract calls. One queue, one accountable owner. You see board-level risk every quarter. Side by side ## Twelve points of difference. Category Traditional MSP EFROS Category Operating posture Traditional MSP Reactive: fix what breaks EFROS Cybersecurity-first: reduce risk before it triggers an incident Category Endpoint coverage Traditional MSP Basic antivirus, sometimes EDR EFROS EDR + 24×7 MDR with real-time isolation under documented runbooks Category Identity Traditional MSP Add users, reset passwords EFROS Conditional Access, privileged access management, sign-in risk monitoring Category Email security Traditional MSP Microsoft default + spam filter EFROS DMARC enforcement at p=reject, MTA-STS, anti-impersonation, monthly aggregate review Category Backup Traditional MSP Scheduled backup. Restore tested in emergency EFROS Immutable 3-2-1 backup with quarterly restore tests. RTO/RPO measured Category SOC visibility Traditional MSP None or third-party MSSP add-on EFROS 24×7 SOC with contracted MTTD targets in the service agreement and pre-authorized containment Category Vendor coordination Traditional MSP Hands off to vendor support; client manages EFROS EFROS holds the contract calls. One queue, one accountable owner Category Executive reporting Traditional MSP Ticket volume and uptime SLA EFROS Risk register, security score trend, board-level executive report Category Compliance Traditional MSP Documentation on request EFROS CMMC / SOC 2 / HIPAA / PCI / FFIEC mapped and re-assessed annually with evidence Category Integration scope Traditional MSP IT only EFROS IT + Security + Systems Integration under one SLA Category Contract structure Traditional MSP Hourly / break-fix / per-user EFROS One accountable SLA covering operations, security, and integration Category Knowledge ownership Traditional MSP Vendor's tools / vendor's repository EFROS Documentation lives in your tenant. No lock-in on knowledge How the model works ## Operational visibility, not marketing slides. Sample · Vendor map ### Eight contracts. One accountable team. Before — fragmented stack Client MSP MSSP EDR vendor Email security Backup tool vCISO retainer Compliance auditor Phone / VoIP vendor 8 vendors · 8 contracts · 8 SLAs · 8 escalation paths After — one accountable team Client EFROS 1 contract · 1 SLA · 1 escalation path · 1 monthly report Sample arrangement. Real engagements sometimes keep specialized vendors (e.g. an existing EDR license, a separate vCISO retainer) when consolidation would not reduce friction. The goal is fewer escalation paths, not fewer line items. Sample runbook · EFROS SOC ### Alert → Resolution Times shown are operational targets. Real incidents vary by class and scope. - 1 #### Alert ingested T+0EDR · SIEM · email gateway · identity provider · cloud platform telemetry hits the SOC queue. - 2 #### Triage T+1 minL1 analyst correlates against threat intel, validates severity, opens incident ticket. - 3 #### Containment T+5 minEndpoint isolated, account locked, mailbox quarantined — under documented runbook with rollback. - 4 #### Client notification T+15 minDesignated incident contact paged via primary + secondary channel. Severity 1 acknowledged within 30 min. - 5 #### Investigation T+1 hrL2 / L3 forensic timeline, root cause, scope. MITRE ATT&CK technique mapping. Evidence preserved with chain-of-custody. - 6 #### Eradication & recovery T+4 hrCredentials rotated, malicious artifacts removed, baseline restored. Validation against pre-incident state. - 7 #### Post-incident review T+48 hrRoot-cause analysis written, remediation roadmap delivered, runbook updated. Closure with executive summary. Common concerns ## What executives ask first. Won't EFROS cost more than a traditional MSP? + Per-user pricing is comparable. EFROS bundles capabilities (SOC, EDR, MDR, email security, identity governance, backup, vCISO touch-points) that traditional MSPs sell as separate add-ons or refer to third parties. Total spend across a separate MSP plus MSSP plus vCISO retainer is usually higher than EFROS's all-in price. Will we lose flexibility by consolidating vendors? + You keep the right to exit. Contracts are 12 months renewable with 60-day exit notice. All documentation and access stays in your tenant. No vendor lock-in on knowledge. We win or lose your business every year, and we operate as if we do. Our IT team is great. What changes? + Your IT lead spends time on strategy and projects, not Outlook tickets. EFROS absorbs the routine load (patching, backup verification, identity hygiene, vendor escalations) and brings 24×7 SOC plus senior security depth that's hard to staff internally below a certain scale. What if we already have a SIEM / EDR / MDR / vCISO? + We integrate rather than replace. If you run SentinelOne or CrowdStrike, we don't rip-and-replace with Defender. If you have a vCISO retainer with another firm, we coordinate. Consolidation where it reduces friction. Not consolidation for its own sake. ## Run a Free Security Score. See what your current IT model is missing in 60 seconds. Free. No signup to start. [Run Free Security Score](https://efros.com/free-security-assessment/) [Book Executive Assessment](https://efros.com/book/?type=executive-assessment)