We run the infrastructure so your team can focus on the business. Our NOC monitors around the clock, engineers respond quickly when things break, and uptime targets are contracted per workload tier in the service agreement.
Run Free Security ScoreGrouped into four operating pillars. Each one is measurable, contractual, and reported monthly. No swivel-chair handoffs.
Run the systems. Document the work. Sleep through the night.
Day-to-day IT operations under an accountable SLA — help desk, identity, patching, backup, vendor coordination — owned in your tenant, with monthly executive reporting.
24×7 detection. Contain in minutes. Defend with evidence.
Email security, EDR + MDR, SIEM + SOC, vulnerability management, incident response. Operated against MITRE ATT&CK techniques actively targeting your industry.
Architected for what you actually run.
Azure, AWS, Google Cloud — architecture review, CIS-benchmark baselines, cost optimization, migration. Backup, disaster recovery, and network security under Zero Trust.
Workflows that scale without leaking data.
VoIP / 3CX, CRM integrations, workflow automation, reporting, and tenant-isolated AI agents with audit trails and security review. We deploy, you own.
Managed IT services means a fixed monthly fee covers the continuous operation of your infrastructure. We monitor it, patch it, back it up, and fix what breaks. The alternative model (time-and-materials consulting) converts every incident into an invoice, which creates perverse incentives on both sides. Our model has us paid to prevent incidents, not respond to them after the fact.
The scope covers everything in the managed IT category: 24/7 monitoring through our NOC, cloud operations across AWS, Azure, and GCP, infrastructure and virtualization management, VoIP and unified communications via 3CX or Microsoft Teams, Microsoft 365 and Google Workspace administration, network design and operations, domain security, and tier 1-3 help desk support. Everything runs under one SLA, billed monthly.
The managed model also covers the coordination work most in-house teams lose time on. Vendor management for your infrastructure suppliers, license tracking, renewal calendars, capacity planning, and the annual budget inputs your finance team needs to plan IT spend properly. That's the piece an MSP does naturally and an in-house IT generalist struggles to find time for. For clients who also need security operations, our MSSP services integrate natively with the MSP layer under a single contract.
Every engagement runs under a written SLA with specific commitments. Uptime targets are contracted per workload tier in the service agreement. Response and escalation tiers documented in the service agreement, with specific time targets per priority level. P1 commitments are tighter than P2/P3 and contracted per engagement. Resolution targets vary by complexity but are tracked against a defined playbook. Critical security patches deploy within 72 hours of release. Backup success rates monitored with automated remediation on failure.
We report SLA attainment monthly with service credits for misses. That's the piece that separates real managed services from help-desk-with-a-website providers. The NIST Cybersecurity Framework and CIS Critical Security Controls inform how we structure control operations and measurement. Our how-we-engage page walks through the 90-day onboarding cadence in detail.
Patch Tuesday exists because unpatched systems are still the most common entry point for ransomware. We run a structured patch program across every managed endpoint and server. Critical security patches deploy inside 72 hours of release. Non-critical patches roll out on a weekly cadence with staged rings, starting with pilot systems and expanding once we confirm no regressions. The patch status is visible to the client in real time through our reporting portal.
Backups follow the 3-2-1 rule that's been standard practice since the CISA data backup guidance made it formal: three copies, two different media types, one copy offsite and air-gapped. We test restore quarterly, not annually, because the only backup that matters is the one that restores cleanly when you need it. Our ransomware recovery playbook walks through the full sequence in detail.
Change management runs through a ticketed workflow with approval gates for anything that touches production. Pre-change review, change window scheduling, rollback plan documented, post-change verification. This matters because roughly 60% of unplanned outages trace back to a change that wasn't managed properly. ITIL 4 change enablement is the reference framework we work from for clients who want the formal alignment.
Cloud done right is a discipline, not a one-time migration. We operate production workloads across all three major clouds using the reference frameworks each vendor publishes: AWS Well-Architected Framework, Microsoft Azure Cloud Adoption Framework, and Google Cloud Architecture Framework. Our engineers hold AWS Solutions Architect, Azure Solutions Architect Expert, and Google Cloud Professional certifications.
The operational work includes cost optimization (most clients see 20-35% cloud bill reduction in year one with active FinOps discipline), right-sizing, reserved capacity commitments, auto-scaling that scales down as well as up, and continuous architecture review. For regulated industries, our industry-specific pages cover the compliance layer that wraps cloud operations for healthcare, financial services, retail, and manufacturing. For clients who are still on the migration side of the work, the cloud migration pillar documents the 6 R's disposition framework, the three-phase execution model, and the FinOps practices that determine whether a migration pays back in 18 months or 48.
Cloud bills climb for one of three reasons: real business growth, poor resource hygiene, or architectural decisions that made sense in 2019 and now cost 40% more than they should. FinOps is the discipline of telling them apart. We do quarterly cost reviews on every managed cloud account, flagging waste, right-sizing candidates, and reserved instance opportunities that actually align with your usage patterns.
The common wins we see in year one: 15-25% from right-sizing over-provisioned compute, 10-15% from reserved capacity commitments on workloads that are genuinely stable, and 5-10% from cleaning up orphaned resources nobody remembers creating. Those are separate wins, so the total often hits 30%+ on the bill without touching the architecture at all.
For clients with more complex spend, we implement tag-based cost allocation so finance can actually see which team or project is driving which line item. The FinOps Foundation Framework defines the maturity model we track clients against. Most mid-market companies land at Walk maturity inside 6-9 months with us operating the program.
The help desk layer gets dismissed as commodity, and then every client who has been through a bad help desk knows exactly why it isn't. Our tier 1 is staffed by engineers, not script readers, which means first-contact resolution on roughly 65% of tickets. The escalation path to tier 2 and tier 3 is documented and fast: tier 2 receives the ticket within 15 minutes if tier 1 can't close it, tier 3 within another 15 if tier 2 can't either.
Response time SLAs are tied to ticket priority and tracked per engagement. Critical (P1) issues (system down, security incident, or material business disruption) get engineer-on-keyboard inside 15 minutes regardless of time of day. High priority (P2) gets 60 minutes. Normal (P3) same business day. Low (P4) within two business days. We report SLA attainment monthly and credit back on misses.
The help desk platform we run integrates with the rest of the MSP stack: ticket automation from monitoring alerts, asset data pulled from the RMM, change management links into the ITSM workflow, and a self-service portal for clients who want to track their own ticket status. Most clients consolidate their three or four existing ticket channels into this one during onboarding.
The most common reason mid-market companies come to EFROS is vendor fatigue. They're running an MSP for infrastructure, an MSSP for security, a cloud consultancy for AWS or Azure, and a fourth vendor for compliance. Every incident becomes a vendor-finger-pointing exercise. Every audit pulls evidence from four sources that don't align. Contract renewals stack on top of each other with different pricing models and different escalation paths.
We take on all of it under one contract. Infrastructure, security operations, cloud, and compliance run through one SLA with one account team. The operational benefit is that incidents get resolved instead of triaged. The financial benefit is that consolidation typically cuts 20-30% from the combined previous spend because we're not stacking vendor margins. The organizational benefit is that one strategic conversation replaces four tactical ones.
For clients who want to see how this works before committing the full book of business, we'll take a piece first: start with MSSP, add MSP at renewal, migrate the cloud contract when the timing is right. Our engagement process walks through how that phased approach handles the transition without disrupting running operations. The manufacturer vendor consolidation case study walks through how this engagement pattern plays out in practice.
Every new engagement starts with a 30-60-90 plan written before the contract is signed. Days 1-30 cover environment discovery: full asset inventory, network mapping, cloud account enumeration, identity baseline, and the document gap analysis that tells us what's missing from your runbook library. This is also when we onboard your team to our portal, ticket system, and communication channels.
Days 31-60 cover the initial operational takeover. Monitoring goes live on every production system with alerts routed to our NOC. Backups verify and test. Patch program activates with the first ring of pilot systems. Identity and access reviews close gaps the baseline surfaced. By the end of day 60, we're operationally responsible for the environment with full coverage.
Days 61-90 cover optimization and stabilization. The first quarterly business review happens at day 90 with the metrics from the first operational quarter: ticket volume, SLA attainment, incident trends, and the prioritized improvement roadmap for quarter two. This is also when we finalize the annual budget inputs your finance team needs and the compliance calendar for audits hitting the next 12 months.
Our NOC watches every link, node, and service around the clock. When something breaks at 2 AM, our engineers are already working on it before your team wakes up.
We handle the full cloud lifecycle across AWS, Azure, and GCP. That includes migration planning, day-to-day operations, and the monthly cost reviews that actually move the needle on your bill.
You own the servers, storage, and network gear. We handle monitoring, patching, and the dozens of small configuration decisions that keep production running.
Enterprise VoIP on 3CX and Microsoft Teams. Most of our clients cut their telecom spend by 30-50% within the first year. The call quality is better too.
Microsoft 365 or Google Workspace, migrated cleanly and hardened against the phishing attempts that get through default security. DLP, anti-spoofing, SPF/DKIM/DMARC done properly.
SD-WAN and enterprise Wi-Fi for companies that outgrew their initial office network. Fortinet, Cisco Meraki, and Aruba depending on what actually fits your environment.
DNS hygiene matters more than most companies realize. We handle DNSSEC, domain monitoring, and the kind of hijack prevention that becomes very important the day someone tries to take over your MX records.
Tier 1-3 support with actual engineers on the other end. No offshore scripts, no "have you tried restarting your computer" unless it genuinely is the answer. Most tickets close inside four hours.
Most enterprise stacks are an archaeological site by year five. We dig in, figure out what talks to what, and build the connective tissue that makes it feel like one system again.
System integration is what happens after your company outgrows its original architecture. The CRM that was fine when it was the only system in the stack now needs to talk to four others. The ERP that was a single source of truth in 2015 has acquired three shadow copies. Every team has at least one integration they maintain manually with CSV exports. That's normal, and it's what we come in to fix.
The work starts with data flow mapping. You'd be surprised how many enterprise environments can't produce an accurate diagram of which system owns which entity and how it flows between them. We build that first. From there, the integration layer goes in: APIs where the platforms support them properly, middleware (MuleSoft, Boomi, Workato, or custom depending on scale and cost), and event-driven patterns for the flows where polling doesn't scale.
For legacy modernization specifically, we work in phases with rollback paths at every step. Nobody moves a mission-critical 12-year-old application server to a new platform in one weekend, and the vendors who promise that are the ones you read about in incident post-mortems. The pattern that works: lift what can move cleanly, refactor what needs it, retire what nobody's using anymore, and document the path for everything that's staying legacy for now.
The reference frameworks we work from for integration architecture are the TOGAF Enterprise Architecture Framework for the strategic layer and the ArchiMate modeling standard for the diagrams themselves. Clients who want the full modernization narrative end-to-end can also read the cloud migration playbook we published on the blog.
Your CRM, ERP, and billing systems should talk to each other without someone exporting CSVs at the end of every month. We build the APIs and middleware that make that happen.
Moving workloads off a 12-year-old application server is rarely clean. We do it in phases, with rollback paths at each step, so the business keeps running while we rebuild underneath it.
Data that lives in five tools needs one source of truth. We figure out which system owns what, then build the sync so everyone sees the same numbers.
Edge devices, sensors, and factory floor equipment feeding back into your enterprise systems. We handle the protocols, the gateways, and the real-time processing layer.
The full stack of what a modern IT department does: 24/7 monitoring through our NOC, cloud operations across AWS/Azure/GCP, infrastructure management, VoIP, email security and migrations, networking, domain security, and tier 1-3 help desk. Uptime SLA targets are contracted in the service agreement per workload.
We start with an assessment and dependency mapping, because most migration horror stories come from something nobody documented. From there we pick the strategy that fits (rehost, replatform, or refactor), execute in phases, and optimize costs after the dust settles. Migration playbooks cover all three major clouds — AWS, Azure, and GCP.
Most MSPs don't have a real SOC. We do — 24/7 coverage with senior analysts on every shift, custom detection content, and pre-authorized containment that fires on detection. That's the piece that's genuinely hard to build in-house, and it's what sets us apart from the typical managed services shop. Vendor partnership letters and trust documentation are available under NDA via the Trust Center.
Yes. A few hours with our engineers looking at your infrastructure, with a written roadmap at the end. No cost, no commitment to continue. If you want to start the conversation, call +1 (765) 888-8888 or email info@efros.com.