EFROS
● EXECUTIVE COMPARISON

Traditional MSPs keep systems running.
EFROS reduces cyber and operational risk.

A side-by-side comparison for executives evaluating whether to stay with a traditional MSP, add a separate MSSP, or consolidate under a single accountable contract.

Compare Your Current IT Model →Book Executive Assessment
● Two operating models

Most managed service providers run your tickets.
We run your risk.

Traditional MSP delivers ticket management. EFROS delivers risk operations. The difference shows up in your board reporting, your insurance renewal questionnaire, and the morning after a real incident.

Traditional MSPTicket queue

Reactive support

You submit a ticket. You wait. You escalate.

  • INC-841Outlook not syncing on 3 laptopsOPEN
  • INC-842Printer offline (3rd floor)WAIT
  • INC-843M365 license renewal neededOPEN
  • INC-844Wi-Fi slow at warehouseOPEN
  • INC-845Ransomware alert from EDR?ESC.

You manage the vendor list. You triage the queue. You explain what's urgent. The MSP fixes what breaks.

EFROSCommand center

Risk operations

We run your risk. You see the dashboard.

SOC
Endpoint
Backup
Cloud
Identity
Reporting

EFROS holds the contract calls. One queue, one accountable owner. You see board-level risk every quarter.

Side by side

Twelve points of difference.

CategoryOperating posture
Traditional MSPReactive — fix what breaks
EFROSCybersecurity-first — reduce risk before it triggers an incident
CategoryEndpoint coverage
Traditional MSPBasic antivirus, sometimes EDR
EFROSEDR + 24×7 MDR with real-time isolation under documented runbooks
CategoryIdentity
Traditional MSPAdd users, reset passwords
EFROSConditional Access, privileged access management, sign-in risk monitoring
CategoryEmail security
Traditional MSPMicrosoft default + spam filter
EFROSDMARC enforcement at p=reject, MTA-STS, anti-impersonation, monthly aggregate review
CategoryBackup
Traditional MSPScheduled backup; restore tested in emergency
EFROSImmutable 3-2-1 backup with quarterly restore tests; RTO/RPO measured
CategorySOC visibility
Traditional MSPNone or third-party MSSP add-on
EFROS24×7 SOC with contracted MTTD targets in the service agreement and pre-authorized containment
CategoryVendor coordination
Traditional MSPHands off to vendor support; client manages
EFROSEFROS holds the contract calls; one queue, one accountable owner
CategoryExecutive reporting
Traditional MSPTicket volume; uptime SLA
EFROSRisk register, security score trend, board-level executive report
CategoryCompliance
Traditional MSPDocumentation on request
EFROSCMMC / SOC 2 / HIPAA / PCI / FFIEC mapped and re-assessed annually with evidence
CategoryIntegration scope
Traditional MSPIT only
EFROSIT + Security + Systems Integration under one SLA
CategoryContract structure
Traditional MSPHourly / break-fix / per-user
EFROSOne accountable SLA covering operations, security, and integration
CategoryKnowledge ownership
Traditional MSPVendor's tools / vendor's repository
EFROSDocumentation lives in your tenant; no lock-in on knowledge
How the model works

Operational visibility, not marketing slides.

Sample · Vendor map

Eight contracts. One accountable team.

Before — fragmented stack
Client
MSP
MSSP
EDR vendor
Email security
Backup tool
vCISO retainer
Compliance auditor
Phone / VoIP vendor
8 vendors · 8 contracts · 8 SLAs · 8 escalation paths
After — one accountable team
Client
EFROS
1 contract · 1 SLA · 1 escalation path · 1 monthly report

Sample arrangement. Real engagements may keep specialised vendors (e.g. existing EDR licence, separate vCISO retainer) when consolidation wouldn't reduce friction. The goal is fewer escalation paths, not fewer line items.

Sample runbook · EFROS SOC

Alert → Resolution

Times shown are operational targets; actual mileage varies by incident class.

  1. Alert ingested

    T+0

    EDR · SIEM · email gateway · identity provider · cloud platform telemetry hits the SOC queue.

  2. Triage

    T+1 min

    L1 analyst correlates against threat intel, validates severity, opens incident ticket.

  3. Containment

    T+5 min

    Endpoint isolated, account locked, mailbox quarantined — under documented runbook with rollback.

  4. Client notification

    T+15 min

    Designated incident contact paged via primary + secondary channel. Severity 1 acknowledged within 30 min.

  5. Investigation

    T+1 hr

    L2 / L3 forensic timeline, root cause, scope. MITRE ATT&CK technique mapping. Evidence preserved with chain-of-custody.

  6. Eradication & recovery

    T+4 hr

    Credentials rotated, malicious artifacts removed, baseline restored. Validation against pre-incident state.

  7. Post-incident review

    T+48 hr

    Root-cause analysis written, remediation roadmap delivered, runbook updated. Closure with executive summary.

Common concerns

What executives ask first.

Won't EFROS cost more than a traditional MSP?

Per-user pricing is comparable. EFROS bundles capabilities (SOC, EDR, MDR, email security, identity governance, backup, vCISO touch-points) that traditional MSPs sell as separate add-ons or refer to third parties. Total spend across an MSP plus separate MSSP plus separate vCISO retainer is typically higher than EFROS's all-in price.

Will we lose flexibility by consolidating vendors?

You keep the right to exit. Contracts are typically 12 months renewable with 60-day exit notice. All documentation and access remains in your tenant — no vendor lock-in on knowledge. We win or lose your business every year, and we operate as if we do.

Our IT team is great. What changes?

Your IT lead spends time on strategy and projects, not Outlook tickets. EFROS absorbs the routine load (patching, backup verification, identity hygiene, vendor escalations) and brings 24×7 SOC + senior security depth that's hard to staff internally below a certain scale.

What if we already have a SIEM / EDR / MDR / vCISO?

We integrate rather than replace. If you run SentinelOne or CrowdStrike, we don't rip-and-replace with Defender. If you have a vCISO retainer with another firm, we coordinate. The goal is consolidation where it reduces friction, not consolidation for its own sake.

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